← Back to Physical Services
PHYSICAL SERVICES

Facilities Maintenance

Leader: CBRE (GWS) — 10.5% S1 · 22.5% CR3

S1
10.5%
leader
CR3
22.5%
top 3 combined
HHI
187
Unconcentrated
MARKET SIZE
$120B
US

How this is calculated

FORMULA
S1 = CBRE (GWS) revenue / total revenue = 10.5%
CR3 = CBRE (GWS) + JLL Work Dynamics + Cushman & Wakefield = 22.5%
HHI = Σ(share²) = 187 (Unconcentrated (HHI < 1,500))
DENOMINATOR
Revenue — $120B (US)
US facilities management and outsourced workplace services revenue.
Size from: IBISWorld + IFMA industry sizing
TOP 3 PLAYERS
#1CBRE (GWS)10.5%
#2JLL Work Dynamics7.5%
#3Cushman & Wakefield4.5%
METHODOLOGY NOTE
CBRE GWS ~$13B US (CBRE 10-K FY24 GWS segment $26B global × ~50% US per geographic segment disclosure), JLL Work Dynamics ~$9.3B US (53% of $23.4B FY24 total × ~75% US share), Cushman Services ~$5.3B US (67% × $9.4B × ~85% Americas, FY24 10-K) divided by $120B US facilities management market (IBISWorld + IFMA). Re-corrected May 2026 — a Nov 2025 update had JLL listed as #1, but CBRE GWS's $26B global segment is more than 2x JLL Work Dynamics' $12.4B globally, and even after applying US share splits CBRE remains larger. All three segments include facilities + property + project management.
SOURCES
Year: 2025
Geo: US
Firms: 50,000+

Historical S1 / CR3 trajectory

1995S1: 1%CR3: 3%Pre-GWS outsourcing trend
2005S1: 2%CR3: 5%CBRE / JLL emerging
2015S1: 3.5%CR3: 8%FM outsourcing accelerates
2025S1: 10.5%CR3: 22.5%Big 3 brokers; CBRE GWS leads

Labor economics

REV / EMPLOYEE (leader)
$0.3M
industry avg $0.2M
SG&A % (leader)
7%
of revenue

CBRE FY2024 revenue $35.8B / ~133K employees ≈ $270K/emp. SG&A ~7% ('Operating, administrative and other' $2.5B on $35.8B). Re-confirmed leader May 2026 — GWS segment at $26B global is materially larger than JLL Work Dynamics at $12B.

See full Labor & AI analysis →

Related markets

HVAC Contractors
EMCOR Group
3.5%
CR3 6.3%
Roofing
Tecta America
2.6%
CR3 4.9%
Plumbing
Roto-Rooter
1.5%
CR3 2.8%
Electrical
Quanta Services
4.9%
CR3 8.4%
Pest Control
Rentokil (Terminix)
20.0%
CR3 38.0%

Source Quality Hierarchy

Every market has a primary source plus 1–3 validation sources. Revenue numerators come from SEC 10-K filings; denominators validated against the Economic Census where available.

TIER 1Authoritative anchorsGovernment data + SEC filings
US Economic Census (data.census.gov) · SEC EDGAR / Company 10-Ks · BEA Industry Value-Added (FRED) · BLS QCEW · USGS Mineral Commodity Summaries · EIA Refinery Capacity Report · FDA device listings
TIER 2Leading commercial trackersIndustry-standard paid trackers
IDC Semiannual Software Tracker · Gartner Market Share & Magic Quadrant · IBISWorld NAICS reports · StatCounter Global Stats · eMarketer / Insider Intelligence · Synergy Research Group
TIER 3Category specialistsBest-in-class niche authorities
SIPRI (aerospace & defense) · IQVIA (pharma) · TrendForce (semiconductors) · CIMdata (CAD/PLM) · Nilson Report (payments) · Am Law 100 (legal) · ENR Top 500 (A&E) · AM Best (insurance) · SIA (staffing) · Ad Age (agencies) · Barron's / Cerulli (wealth) · Evaluate MedTech · Nielsen Gauge (streaming) · Gridwise (ride-hail) · Bloomberg Second Measure (delivery) · RC Top 100 (roofing) · SDM Top 100 (fire/safety) · Big 4 annual reports · ALM Intelligence (consulting)

Data vintage: Q2 2025 research compilation. Labels updated 2026-Q2. Tier 1 sources refreshed from FY2025 SEC filings where available. For full methodology see the Methodology page.